Here you'll find the key answers about AI, data protection, rollout, cost, integrations and support for felixUnity.
The AI takes on recurring tasks such as answering enquiries, check-in and check-out communication, upselling offers, housekeeping coordination, guest-service enquiries and automated reports. Decisions with personal, strategic or empathetic weight stay with people. felixUnity supports your team; it does not replace it.
The rollout is designed to be quick. Setup is guided by GMS Softwaremanufaktur. Your team gets a compact introduction and can clarify many questions directly inside the system. The goal is that your team gets up to speed quickly, without long training phases or external manuals.
felixUnity is offered as a monthly subscription. The exact pricing model depends on the size, requirements and setup of your hotel. Costs, services and any additional effort are clarified transparently in advance during a personal conversation. There should be no surprises at the start.
felixUnity is designed to integrate with the common systems in hospitality operations, including channel managers, OTAs and POS systems. Reservations, availability and payment information can be brought together centrally, reducing manual duplicate entry. Special solutions are reviewed during onboarding.
Guest data is stored and processed on servers in the EU. felixUnity is designed for GDPR-compliant processes, including deletion routines, consent management and a data processing agreement. Your data is not used for AI training and stays under your control.
felixUnity is built on a stable cloud infrastructure and support processes for ongoing hospitality operations. Fallback and support paths are defined for critical situations so your team can stay operational. Details on availability, response times and emergency processes are discussed transparently as part of the rollout.
Critical actions such as cancellations, price changes or payments should remain traceable and can be governed with human approval. The AI supports with suggestions and automation; decision authority stays with people. All relevant AI actions should be logged and auditable.
Yes. felixUnity is modular and can be adapted to your property's workflows, room types, services, communication style and reports. Specific requirements, for boutique hotels, wellness hotels or seminar operations, for example, are reviewed and set up together during onboarding.
During the rollout phase you have personal support at your side. Beyond that, GMS support helps with questions about ongoing operations. In addition, the iButler assistant can help directly inside the system with instant questions. The specific support paths and reachability are agreed transparently.
Yes. You can experience felixUnity live first and get a feel for the system. For a full demonstration for your business, a no-obligation appointment can be arranged. The goal is that you understand the system before you make a decision.