One decision. Six perspectives.
Management wants impact, operations wants relief, revenue wants growth, IT wants security and finance wants a solid business case. Every role finds the relevant answers here.


Management & owners
Strategic value, operational risk, rollout, outcome metrics.
Answers for management →Daily operationsFront office & operations
Day to day, usability, handovers, exceptions, training.
Answers for operations →RevenueRevenue & sales
Price steering, offer process, distribution, revenue potential.
Answers for revenue →IT and data protectionIT & data protection
Architecture, permissions, data handling, integrations, operations.
Technical review →Procurement and financeFinance & procurement
TCO, contract model, scope, rollout costs, vendor evaluation.
Commercial review →Multiple hotelsHotel groups
Multi-property, standards, local flexibility, reporting, rollout.
Group solution →Every question for your shortlist.
A structured question catalogue for the business, IT, data protection and procurement, with space for evidence.
Included in the guide
- Process and functional fit
- AI governance and approval logic
- Integrations and migration
- Business case and success measurement
