Scattered documents
Offer in one email, invoice in another, payment link in a text message. The guest loses track.
Guest portal
The guest stays with you, digitally too.
Every guest has their own area. View the booking, download the invoice, change the breakfast order or book a transfer. All under your brand, not through external platforms.
Without felixUnity
What goes wrong today
Guest communication moves outside.
Booking confirmation by email, invoice later by post, extras through Booking.com. The guest asks everything over WhatsApp and nobody sees the history.
No self-service
Move the breakfast time? Add an extra bed? Only by phoning reception.
Brandless via OTA
The guest asks everything through Booking.com. Direct communication is not possible, the hotel loses the relationship.
No additional revenue
Spa, transfer or picnic can no longer be booked once the reservation is made, the revenue is lost.
With felixUnity
One portal per guest, in your brand look.
Booking, documents, additional services and chat are bundled in one place. The guest helps themselves, the hotel keeps the communication in-house, and every additional booking lands directly in the record.
- All documents in one placeOffer, confirmation, invoice and house information. The guest no longer has to search through emails.
- Self-service around the clockAdjust the breakfast time, add an extra bed, reserve a spa appointment. Without a call to reception.
- Direct communication in the hotel brandingChat and guest account run in your design, not via the OTA. The relationship stays with the hotel.
- Additional revenue until departureTransfer, picnic, late check-out can be booked at any time. The revenue lands in the system, not on a paper slip.
What it looks like
A dedicated area per stay, strongly branded.
Booking, invoice, documents, messages and additional bookings. The guest helps themselves - or talks directly to your property through the chat, not through an OTA.
How it works
From offer to departure and beyond.
After booking
The guest automatically receives access to their personal area.
Independently
Download documents, book extras, ask questions - 24/7.
Directly with the hotel
Not through Booking, not via WhatsApp. Everything stays with the property.
After departure
Booking history stays. At the next visit everything is prepared.
Your own brand, direct relationship
See
the guest portal under your brand.
We show how your portal could look - with your brand, your colours and your additional offers.
In 30 minutes you will see:
- How the guest area runs under your brand
- Which self-service tasks the guests handle themselves
- How direct communication reduces OTA dependence